When it comes to ERP transitions, implementation is only half the story. The other half? Ensuring the system actually works across plants, people, and processes—without disruption. That’s where Arista Consulting steps in, bridging the gap between a successful go-live and long-term ERP success.
This QAD implementation success story covers the journey of a global automotive Teir 1 Supplier that relied on Arista for both their ERP implementation and critical Hypercare support—and why they continue to turn to Arista for QAD expertise.
This company—an established tier 1 supplier in the automotive sector—was introduced to Arista Consulting through QAD as a preferred partner. What began as a straightforward implementation project soon evolved into a multi-layered engagement based on trust, results, and responsiveness.
Initially, Arista was brought in to migrate the organization’s legacy ERP system to the latest version of QAD on the cloud. Impressed by their approach and results, the company expanded Arista’s scope to include:
Standardizing the Chart of Accounts across all global sites
Data migration and cleanup
Implementing a unified ERP model across all plants
Streamlining and eliminating standalone systems
With Arista's help, the supplier moved from fragmentation to full ERP alignment, laying the foundation for scalable growth.
The QAD implementation didn’t just bring the company up to date—it brought the organization together. By aligning all sites on the same ERP instance and standardizing business processes, the company saw measurable operational improvements:
A unified ERP core model across all manufacturing locations
Consistent Chart of Accounts structure
Elimination of legacy or disconnected systems
Clearer workflows and stronger internal collaboration
Perhaps most telling: their leadership team called the Wave 1 migration to the cloud “the best and smoothest ERP launch ever.” That’s the kind of impact that builds long-term trust.
Post-implementation, the organization faced another challenge—managing the newly implemented QAD AUX version without internal experts trained on the system. Rather than risk disruptions, they extended their partnership with Arista to provide Hypercare support.
This phase was essential. Arista’s team deployed a structured support framework, addressing real-time challenges and system issues with transparency and speed. Every aspect of support was covered—from clarifications and how-tos to data issues, core application concerns, and legacy customizations.
Arista used ServiceNow to manage 410 tickets over a 3-month period—ensuring no request went unresolved. Each issue was classified into one of five categories:
User guidance (clarifications and how-tos)
Data-related issues
Core QAD application support
Customization fixes
Workflow/process adjustments
Support wasn’t just reactive—it was proactive. Arista scheduled daily stand-ups, weekly stakeholder meetings, and delivered monthly status reports. This rhythm of continuous communication minimized bottlenecks, increased transparency, and ensured rapid resolution.
The leadership team called out several ways Arista went above and beyond the typical implementation partner:
Proactive hiring of a Spanish-speaking consultant for a key Mexico plant—at no added cost
Supporting out-of-scope tasks when they impacted overall success
Responsive consultants who owned project outcomes regardless of contractual boundaries
This isn’t just about project delivery. It’s about a partnership mindset. Arista wasn’t just a vendor—they were a trusted extension of the internal team.
Between the seamless implementation and reliable Hypercare support, the company maximized their QAD investment. They avoided costly downtime, empowered their teams with real-time support, and ensured business continuity across locations.
But perhaps the greatest return was confidence—confidence that their ERP system could scale with the business, and that Arista would be there at every stage.
Whether you're preparing for a cloud migration, struggling to manage your current ERP system, or just tired of patchwork support, Arista can help. Their QAD services go far beyond implementation—bridging the gap between go-live and long-term success.
Curious what a QAD implementation partner should really deliver?
Let’s talk about where you are in your journey—and where you want to go. Contact us today to set up a free consultation.
A QAD implementation success story highlights how a company successfully transitioned to or upgraded its QAD ERP system—often involving cloud migration, process standardization, and improved data management. In this case, a global automotive tier 1 supplier streamlined operations across multiple sites with Arista’s guidance, creating a scalable ERP foundation.
Hypercare support is essential because it bridges the gap between go-live and full operational stability. It provides hands-on help for user questions, system issues, and configuration needs—ensuring your team can function smoothly post-implementation without setbacks or productivity loss.
Arista goes beyond standard ERP consulting. Their proactive communication, flexible support model, and ownership-driven culture ensure every client receives strategic guidance—not just technical execution. Their ability to adapt, resolve, and respond quickly has earned client trust throughout every phase of the project.
The length of Hypercare support varies based on the complexity of the project. In this QAD implementation success story, Hypercare lasted three months—during which over 400 tickets were resolved using a structured incident management system and weekly collaboration with stakeholders.
Yes. Arista tailors their Hypercare approach to each organization’s unique processes, locations, and team dynamics. From assigning language-specific consultants to adjusting workflows in real time, their support model adapts to your operations—not the other way around.
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