A food service manufacturer was struggling with an inefficient manual accounts payable process that was time-consuming and resulted in approval and reporting bottlenecks. The manufacturer processed invoices using cumbersome, manual data entry procedures. This paper-based workflow required review and approvals from department to department prior to an invoice getting fully approved for payment. In addition to the time lost waiting for paper copies of invoices to physically reach their destinations, human error was rampant which in turn delayed approval even further. And the intensive manual workloads required a larger AP team and significant delay in vendor payments. As a result, the food service manufacturer was saddled with late payment fees and payment discrepancies, and early discounts were practically unheard of. There was also a general lack of transparency between departments and decision-making was fragmented instead of being cohesive. Finally, the cost to process invoices was extremely high per invoice.
They decided to engage Arista to help implement APXPRESS to streamline their accounts payable process and help improve productivity.